Comfort is the enemy of progress. As project managers and leaders, growth means embracing the growing pains. Growth is change, and any kind of change, even good change, is usually uncomfortable at first. Leaders who embrace discomfort can shape its trajectory. In the long run, it is much better to embrace uncomfortable situations to be in control, rather than stay comfortable and let yourself be moved by forces outside your control.
Why Leaders and Project Managers Should Embrace Being Uncomfortable
People Challenges
Unlike working with machines and software, humans can have bruised egos and biases. Tackling problems in a way that feels comfortable (like sending an email instead of speaking in person) is going to kick the can down the road and usually make it worse.
Comfort Zones Kill Growth
I had a situation recently where two technical leads had differing ideas on how a deliverable should look. Although they were both talented and capable, one technical lead was quite a bit more experienced than the other. If I had just let them each do their own thing, the result would not be consistent or ideal.
Instead, I had a chat with the less experienced technical lead and advised them to get on the same page as the more experienced lead. The two technical experts then had a conversation that resulted in them coming up with a consistent deliverable. Everyone grew from the experience, and the client was given a superior product.
The Only Constant is Change
During the pandemic, when most of us were forced to work remotely, many teams initially resisted daily video stand-ups. Now, they credit them with improving communication and decision speed. Today, most people are comfortable with video conferencing, and more and more companies want employees back in the office.
What worked yesterday may be obsolete tomorrow. New tech, AI, leadership changes, and uncomfortable situations happen all the time. We only get to choose how we react to them.
Making Discomfort Work for Your Career
Embrace & Reframe
Discomfort is not the enemy; it is a sign that you are growing. Acknowledge when something is going to be uncomfortable for you, and then remind yourself that it’s ok! Don’t let it anger the ego. The result matters more than this temporary awkwardness. Each moment of discomfort builds skills, credibility, or relationships.
When I’m participating in a half-marathon, my mind likes to remind me that I still have a third of the way to go, there is a big hill ahead, and my hip is hurting. I remind myself that this pain is because of the two-thirds I’ve already completed and the majority of hills are behind me. I concentrate on whats ahead and say something like this is only one of the few hills remaining and I get the fortitude to put the one in front of me behind me. Discomfort isn’t negative when you view it as progress.
Prepare Intentionally
Identifying why you’re uncomfortable can help you prepare yourself to find a way through the discomfort. Is it a lack of information? Fear of rejection? Past bad experiences with hostile co-workers or clients? A desire not to be the “bad guy” or seem difficult to work with?
Both the reason and the preparation will be unique. If you are nervous about leading a steering committee meeting, consider reviewing prior decisions, rehearsing your presentation, and preparing a list of possible questions. If you are dreading a conversation, think of the positive outcomes when it is over, and the negative outcomes that would result if you didn’t have the conversation. Move forward difficult situations with an open demeanor even if it is not comfortable.
Start Slowly to Build Tolerance
Treat discomfort like a muscle—train it with incremental challenges. Like the half-marathon example, I wouldn’t be able to do any of it if I had never run before. I started with shorter distances before I attempted 13+ miles on race day. If public speaking terrifies you, start with small team updates before tackling all-company presentations or speak up in smaller group settings. Toastmasters may be for you.
Seek Perspective
Before tackling an uncomfortable challenge, a mentor or trusted peer can help you reframe situations and provide actionable advice. Networking or signing up for PMI Mile Hi’s mentor program is a great way to find a trusted industry confidante.
Create Post-Challenge Rituals
Build small rewards or resets after difficult moments to reinforce positive habits. After a tough stakeholder conversation, take a short walk or grab coffee to clear your head and recharge. Sometimes, I go to the gym or ride my motorcycle to release some of that anxious energy.
Leaders and Project Managers Who Embrace Discomfort Drive Change
I’ll share an example from earlier in my career. I had a reputation for having a cool head, which meant I was given the “tough” clients: the ones with lots of complaints and a few choice words, who wanted to cancel, or who worked their way through so many project managers that no one else was willing to work with them. One time, I flew to New Jersey to meet with a client who had already forced us to release three project managers from the account and was on the verge of canceling our contract. With Executives watching my every move, (lucky me!) I calmly listened and made notes while they cussed and complained for the first 30 minutes.